Refunds & cancellation

Review the document and print options before paying. You can leave an unpaid order without a printing charge. Closing an open payment window does not reverse a payment already captured; check its status before paying again.

Payment can queue a job immediately. The app has no self-service cancellation control. Contact the operator promptly to ask whether an unstarted job can be stopped. Once printing has begun, it may not be possible to cancel production.

Report a paid job that fails, is incomplete or is materially different from the order. We will review printer and payment records and arrange an appropriate remedy, including a reprint or refund where applicable. A failure status alone does not automatically issue a refund. Duplicate charges and payments captured without a fulfilled order should also be reported. Any statutory entitlement to a refund remains available.

Choose “Request a refund” in our form or contact Milan Sampath. Include the order number, date, amount and payment reference, if available. Never send your card details, CVV, password or UPI PIN. We review refunds manually and reply with the decision and, if approved, the refund reference. Refunds are returned through the original payment route where supported; bank/provider processing times vary. There is no automated refund flow in the current app.

We aim to acknowledge complaints within 48 hours and resolve them within one month. You can view responses to account-based requests in the form. If unresolved, you can approach the National Consumer Helpline or the appropriate consumer commission. This policy does not impose a deadline that removes your statutory rights.